← Back

ArchLenz360 Privacy Policy

Last Updated: May 25, 2026

ArchLenz360 respects your privacy and is committed to protecting user and project information used within the platform. This Privacy Policy explains how information is collected, used, shared, and protected when users access ArchLenz360 portal pages, project modules, shared links, and exported documentation.

1. Information We Collect

When users access the platform, we may collect information needed to operate and secure the service, including:

  • Name, email address, role, company, and client affiliation
  • Authentication status, login activity, session activity, and timeout events
  • Project access permissions and module permissions
  • Device, browser, usage, diagnostic, and operational log information
  • Support communications and issue reports submitted by users or administrators

This information is used to manage user access, support the platform, monitor security, and improve reliability.

2. Project and Platform Data

ArchLenz360 may process project-related information and documentation entered into or displayed by the platform, including:

  • Project names, locations, dates, capture labels, and project context
  • Aerial images, 360 walkthroughs, project media, exported images, and documentation files
  • Punch list items, statuses, priorities, subcontractor assignments, notes, images, and timestamps
  • Workflow and task information, including assignments, statuses, due dates, and activity details
  • PDF exports, reports, project summaries, and related platform attribution

Project and platform data is used to provide documentation, coordination, reporting, and administrative features requested by authorized users.

3. Client Branding and Shared Links

ArchLenz360 may display client or company branding, including client names, logos, and branding assets, on authenticated portal pages and on public shared links when appropriate for the project. Client branding is used only to identify the relevant project or company context and does not change the operation of the ArchLenz360 platform.

Shared public gallery or viewer links may expose selected project media, project names, capture dates, capture labels, and related context to anyone who has the link. Users should only share these links with people who are authorized to view the selected project content.

PDF exports may include client branding, project details, punch list items, notes, images, statuses, timestamps, exported project documentation, and ArchLenz360 platform attribution. Users are responsible for controlling distribution of downloaded or shared exports.

4. How We Use Information

User information may be used to:

  • Authenticate portal access
  • Manage project permissions
  • Display project, company, and client branding where applicable
  • Generate reports, PDF exports, shared links, and project documentation
  • Provide technical support
  • Measure operational analytics and platform usage
  • Maintain system security and monitoring
  • Improve platform functionality, performance, and reliability

ArchLenz360 does not sell or rent user information.

5. Data Storage and Security

ArchLenz360 is hosted on cloud infrastructure and may use services such as:

  • Amazon Web Services (AWS)
  • Secure authentication services (including AWS Cognito)
  • Cloud storage, databases, and content delivery networks
  • Encrypted data transmission where supported

Project media, user authentication data, exported reports, operational logs, and related platform data may be stored or processed using these services. Reasonable technical and administrative safeguards are used to protect user data and project documentation.

No internet-based service can guarantee absolute security. Users should keep login credentials secure and report suspected unauthorized access promptly.

6. Cookies, Sessions, and Authentication

The portal may use cookies, local storage, session data, and authentication tokens to maintain login sessions, remember preferences, enforce session timeout, and support secure access.

Session activity and security-related events may be logged to help monitor access, troubleshoot issues, and protect the platform.

7. Third-Party Services

ArchLenz360 may utilize third-party services required to operate the platform, including:

  • Amazon Web Services (AWS)
  • Cloud content delivery networks
  • Authentication services
  • Email, logging, monitoring, analytics, or support tools

These providers may process information as needed to deliver their services and maintain their own security and privacy practices.

8. Data Protection

ArchLenz360 uses reasonable safeguards designed to protect user information and project data from unauthorized access, misuse, or loss.

Access to project data is controlled through account permissions, shared-link configuration, and module-level access settings where available.

9. User Rights

Users may request correction, update, or removal of account information by contacting ArchLenz360. Some project records, exports, logs, or documentation may be retained when needed for legitimate operational, contractual, security, or recordkeeping purposes.

10. Changes to This Policy

This Privacy Policy may be updated periodically. Continued use of the platform constitutes acceptance of any updates.

11. Contact

For privacy-related questions please contact:

ArchLenz360
info@archlenz360.com